Free shipping for all orders
3 business days New Zealand wide
Please note: a physical address must be provided for shipping. Our couriers cannot deliver to a PO Box address.
Within New Zealand
If you are not 100% satisfied with the product within 30 days – proof of purchase is required for refunds.
If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly
If purchased online, please contact us: info@ibeauty.co.nz
If purchased from a Synergie Skin stockist or clinic, please contact them directly
Frequently Asked Questions
New Zealand only
Shipping times will vary depending on your location. Shipping will take 1-3 business
days NZ-wide
In accordance with NZ Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty or packaging is malfunctioning, and you will be granted a full refund including shipping. Consumer guarantees are not excluded and are in addition to any of our manufacturer warranties.
Synergie Skin unfortunately cannot accept returns after 30 days if:
- A change of mind occurs
- The product is used
- There is a minor colour, odour or viscosity variation
If you have experienced a skin reaction, please contact us: info@ibeauty.co.nz
Please note the 100% satisfaction guarantee does not include Home Rollers.
Proof of purchase must be provided when returning products.
Accepted proof of purchase includes a tax invoice from your online order or a bank statement.
It may take Synergie Skin and your financial institution up to 8 business days to process your refund.
We also cannot refund credit card and require a New Zealand Bank Account
If you purchased from an international distributor or stockist of ours, please contact them directly for
assistance.
