Shipping & Returns

Shipping within New Zealand

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Free shipping for all orders

3 business days New Zealand wide

Please note: a physical address must be provided for shipping. Our couriers cannot deliver to a PO Box address.

30 Day Returns

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Within New Zealand

If you are not 100% satisfied with the product within 30 days – proof of purchase is required for refunds.

If you need to return a product that was purchased via a Synergie Skin stockist or clinic, please contact them directly

How to return an item

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If purchased online, please contact us:

If purchased from a Synergie Skin stockist or clinic, please contact them directly

Frequently Asked Questions

How long does shipping take? Plus Icon Minus Icon

Shipping times will vary depending on your location. Shipping will take 1-3 business
days NZ-wide

Will you accept returns after 30 days? Plus Icon Minus Icon

In accordance with NZ Consumer Law, we will accept returns outside of 30 days in the unlikely event a product is faulty or packaging is malfunctioning, and you will be granted a full refund including shipping. Consumer guarantees are not excluded and are in addition to any of our manufacturer warranties.

Synergie Skin unfortunately cannot accept returns after 30 days if:

- A change of mind occurs

- The product is used

- There is a minor colour, odour or viscosity variation

If you have experienced a skin reaction, please contact us:

Please note the 100% satisfaction guarantee does not include Home Rollers.

What type of proof of purchase is required? Plus Icon Minus Icon

Proof of purchase must be provided when returning products.

Accepted proof of purchase includes a tax invoice from your online order or a bank statement.

How long does it take to process a refund? Plus Icon Minus Icon

It may take Synergie Skin and your financial institution up to 8 business days to process your refund.

We also cannot refund credit card and require a New Zealand Bank Account

What if I bought a product from a Synergie Skin stockist? Plus Icon Minus Icon

If you purchased from an international distributor or stockist of ours, please contact them directly for